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Top Issue Tracking Tools in 2020

The market is becoming customer-focused and there is a constant need for tools that can help to keep your team organized and work around efficient workflow. Initially, businesses start with an excel sheet to record and track issues but with time, the complexity of the project increases and so does the number of errors. To make things manageable and transparent, businesses tend to look out for solutions that can make things transparent and can be traced in real-time. Issues can’t be tracked with excel sheets at this point and businesses start looking out for issue tracking tools that suit well with their working practice and ensure that all issues can be resolved in a timely manner. 

How does an Issue Tracking Tool work?

This is a software application that works as a ticketing system and manages all sorts of issues. When testing is performed, all bugs are recorded along with complete descriptions and details and assigned to the respective team members as per requirements. Progress of each issue can be monitored and details can be accessed throughout the bug life cycle. Here is the list of top 5 issue tracking tools that can meet testing needs from small firms to large enterprises. 

Kualitee

This issue tracking tool can be used to manage your application’s lifecycle while providing an extended list of features. From test case management to issue tracking to handling complete projects, this is all in one tool which saves your time and efforts exponentially. It helps you to keep track of all functionalities taking place and can effortlessly associate the issue with the failed test case due to which bug was encountered. This tool also allows you to effortlessly integrate with third party tools such as Jira, Redmine, etc. Having a powerful visual dashboard also gives it an edge over other tools as it is easy to interpret results and to take decisions. 

Freshdesk

If you are planning to win your clients for life then this is the tool to go for. This omnichannel multipurpose tool works on AI and comes up with self-service solutions along with bots to easily manage most of your tasks. It allows you to automate repetitive tasks which eventually saves time and effort. It helps you to easily exceed customers’ expectations as you can prioritize and categorize the tickets so that you do not lose track at any point. 

Bugfender

It works as a blog storage and collects all the information regarding the application. It follows complete privacy constraints and has been appreciated all over the world for its exemplary services and features. Bugs on all devices are logged through this software and results can be shared in a matter of seconds. It also allows you to communicate with your customers on one-to-one basis and generates a personalized experience to retain them forever. 

Axosoft

A comprehensive issue tracking tool on which most of the software testing teams can rely. All emails are turned into support tickets and team members can reply using these tools and track complete conversations at any time. It also allows you to manage complete documentation and test cases in one place and most of the activities can be carried out through a single dashboard. Customers can also create a customized portal without paying anything extra through which tickets can be created and edited. This software has been making a positive difference in testers’ life and allowing teams to become more productive while working in the assigned time and given budget.

Codegiant

This issue tracking tool will be part of your work from development to deployment. It provides a completely integrated environment to developers and works best in the Agile environment. It is considered as the most intuitive issue tracking tool and offers different types of issue tracking templates. This tool was built while considering performance as the key element and ensures that the quality of the work is not compromised at any point. 

Conclusion

Businesses are always in the hunt for the tools which align well with the working practices and can be integrated into the existing ecosystem so they do not have to switch to different tools to perform a simple task. The above-mentioned issue tracking tools are working in the best possible way and have made their mark for their unlimited benefits and features. They are equally useful for the testers and the customers as it allows them to communicate easily and perform the required tasks.